Frequently Asked Questions
How much is delivery within the UK ?
Items delivered within the UK are completely free. UK Military bases (BFPO) are also free.
How much is delivery outside the UK?
Any items posted outside the a small charge will need to be paid in the “postal charge” box on your payment screen. The charge for any item outside the to be postage is £1.50p (per item) if this payment isn’t made, your order will not be posted. We will e-mail you informing you of this extra charge and send you an invoice for the correct postage charge. Once your postage charge has been paid your order will be posted.
How do I pay?
We accept PayPal payments,
PayPal Echeque, (GBP) cheques or postal orders. WE CAN NOT ACCEPT NON (GBP) CHEQUES. We do not accept cash. It is Illegal to post cash.
What is PayPal?
(www.paypal.com) PayPal makes sending money as easy as sending email. Buyers and sellers can instantly and securely send money to anyone in the with an email address. PayPal is also available to people in 103 countries and regions. In the future, we will offer PayPal on web-enabled phones, pagers, and other handheld devices.
Is PayPal Safe?
Yes, PayPal is a secured and safe site. It is used in 103 countries and regions.
How do I use eCheque?
Log in to your PayPal account.
Click the Send Money tab.
Type in the To box, payments@specialinterest.biz
Enter the other required information.
Click Continue
Click the Change link under the Payment Method header.
Select the eCheque radio button
Click Continue
Review the information and click Send Money to complete the transaction
Will this DVD work in my country?
(Please see region coding)
What is region coding?
Imposed by the film studios due to the staggered theatrical release of movies worldwide and to protect exclusive markets, region coding was designed as a method of ensuring discs would be playable only in certain geographical locations.
Region 1: The , US territories,
Region 2: Europe, , Middle East, , ,
Greenland
Region 3: , , the , ,
Hong Kong
Region 4: Mexico, South America, Central America, Australia, New Zealand, Pacific Islands, Caribbean
Region 5: (former ), Eastern Europe, , most of Africa, ,
Region 6: China
What is NTSC/PAL?
There are two different methods for picture decoding standards: Europe (Region 2) uses the PAL system;
North America (Region 1) uses the NTSC system.
What will I need to view NTSC discs?
In order for stable colour reproduction during playback, you'll require a NTSC compatible TV, often referred to as a 'multi-standard' or 'world' specification.
How are NTSC and PAL different?
There are a number of differences the main difference is NTSC and PAL differ in the number of scan lines available in the vertical axis of the screen; NTSC has 480, PAL has 576. Neither format is inherently better than the other.
How can I be sure a disc will play on my equipment?
European law demands that any DVD player bought within the EU (prior to any modification) will have region 2 set as it’s default region.
What is Region 0?
Also known as ‘Region All’ or ‘Region Free’, Region 0 discs are compatible with any DVD player as they are specifically enabled for all geographical areas. However, Region 0 discs are sometimes encoded in NTSC (the American broadcast standard) rather than the usual European PAL standard which will require a NTSC compatible TV in order to ensure colour playback. In such a case, we will endeavour to clearly label this in the product information page.
Why are region 1 runtimes longer than their region 2 equivalent?
Due to the nature of PAL and NTSC broadcast standards, PAL titles run approximately 4% quicker than their NTSC counterparts (see what is NTSC / PAL? for more information).
The longer a film the greater the difference in duration between the two formats, even though the content of the movie may be exactly the same. (You will need an NTSC-compatible TV to view NTSC discs.)
How do I watch DVDs on my PS2?
You should have no difficulties viewing region 2 discs with your PS2. Like DVD players purchased within the EU, European PS2 consoles are set to play region 2 discs as default.
How do I watch DVDs on my Xbox?
To view DVDs on your Xbox console you’ll need the Microsoft DVD Movie Playback Kit. Like DVD players purchased within the EU, European Xbox consoles are set to play region 2 discs as default.
Can I watch DVDs on my PC or laptop?
Since December 31, 1999, all DVD-ROM drives have been manufactured with region restrictions, known as Region Protection Control (RPC2). Like DVD players purchased within the EU, European law dictates that DVD-ROM drives available are set to play region 2 discs as default.
Most PC monitors are easily able to display PAL or NTSC output, but if you use a ‘TV-Out’ port on your graphics card to pass the signal to a TV set you’ll need an NTSC-compatible TV for stable colour playback of NTSC discs.
What is the aspect ratio of this DVD?
Most of our DVDs are fullscreen. (Other wise stated)
What is aspect ratio?
Aspect ratio refers to the relative dimensions of the film image (the width-to-height ratio) – there are two standard ratios: fullscreen and widescreen.
What is fullscreen?
This is the typical ‘square’ image favoured (until recently) by television presentations. This aspect ratio is expressed as 4:3 or 1.33:1, which means that the frame is 1.33 times as wide as it is tall.
Fullscreen presentations fill the entire screen of standard ‘square’ televisions. If a fullscreen image is viewed on a widescreen television, the screen will be wider than image and black bars will be visible on the right and left sides.
What is widescreen?
Widescreen is the characteristic ‘rectangular’ image favoured by most film presentations. There are several aspect ratios that may be called ‘widescreen’ but the most common are (in order of increasing width) 1.66:1, 1.78:1 (also referred to as 16:9), 1.85:1 and 2.35:1.
If a widescreen image is viewed in on a standard television, the screen will be taller than the image and black bars visible at the top and bottom. The thickness of these bars will depend on the aspect ratio of the widescreen presentation: the wider the aspect ration, the thicker the black bars.
Are there subtitles on this DVD?
Alot of DVDs we sell unfortunately don’t have subtitles. All we suggest is to E-mail us before ordering at info@specialinterest.biz and we will check the individual item for you.
How long does delivery take?
We dispatch orders within 48 hours. All orders are posted by Royal Mail and take approximately 1 to 3 working days to deliver. Any orders outside the UK
do take longer Royal Mail advise us of 3 to 6 working days.
military bases (BFPO) take 2 – 12 weeks. These times are advised from Royal Mail and during busier periods (Christmas) items may take a day or 2 longer.
Which postal service do we use? (UK
orders) Orders under £25 will be sent by 1st Class mail. Orders priced £25–£75 will be sent by recorded delivery and will require a signature on delivery. Orders priced £75 and above will be sent by special delivery and will require a signature on delivery
Orders outside the UK
are posted with Royal Mail Air Mail.
Do we accept returns?
Yes, we accept returns only if the item is faulty. Faults must be reported to us 7 days of receipt. If the item is damaged please e-mail us at info@specialinterest.biz for further details. Once damage items are returned an exact item will be replaced if available. If item isn’t available a full refund will be made.
What are our office hours?
Our e-mail system is checked between the hours of 10am and 3pm Monday to Friday. (UK GMT) E-mails can be sent to us out side these hours but will be replied to next working day.
Have we answered your question?
No? Then please e-mail us at info@specialinterest.biz and we shall reply as soon as we can. |
